OPERATIONS MANAGER NEEDED IN USA

An operations manager is key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

They are sometimes known as a chief operating officer

Responsibilities:

  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees

  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions

  • Plan and review compensation actions; enforcing policies and procedures

  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions

  • Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping

  • Analyze process workflow, employee and space requirements and equipment layout; implement changes

  • Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

  • Accomplish operations and organization mission by completing related results as needed

  • Meet or exceed operations labor budget expectations

  • Manage staff levels, wages, hours, contract labor to revenues

  • Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees

  • Run a safe, injury/accident free workplace

  • Responsible for all aspects of vehicle and heavy equipment rentals

  • Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies

  • Manage relationships with key operations vendors

  • Track vendor pricing, rebates and service levels

  • Review and approve all operational invoices and ensure they are submitted for payment

  • Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring

  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints

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